1. Agreement

These Terms & Conditions ("Terms") govern your use of the services provided by Approved Transport Group, LLC ("AutoPug Transport," "we," "us," or "our"), a licensed transportation broker registered with the FMCSA under USDOT# 9677802 and MC# 45556873. By requesting a quote or booking transport with us, you agree to these Terms.

2. Broker Role

AutoPug Transport operates as a property broker arranging for the transportation of motor vehicles by FMCSA-authorized motor carriers. We do not own or operate the trucks that perform the physical transport. The motor carrier assigned to your shipment is solely responsible for the safe handling and delivery of your vehicle while in their possession.

3. Quotes & Booking

All quotes are estimates based on the information you provide and current market conditions. Final pricing is confirmed when a carrier is assigned. No deposit is required to request a quote. Cancellation fees may apply after a carrier has been assigned — see our full Cancellation and Refund Policy for details.

4. Payment

AutoPug Transport accepts a single payment method: secure online credit card payment, processed before your vehicle is dispatched. We do not accept cash, Cash on Delivery (COD), certified checks, money orders, Zelle, or Venmo. No payment is exchanged with the driver at pickup or delivery. The complete shipment cost — broker fee and carrier cost, itemized separately — is charged to your credit card by Approved Transport Group LLC after a carrier has been assigned and you have approved the rate. There are no deposits and no hidden fees. See our full Payment Terms page for complete details.

5. Vehicle Condition & Inspection

A Bill of Lading and condition report are completed by the carrier at pickup and again at delivery. You or your designated agent must be present at both locations to inspect the vehicle and sign these documents. Damage claims must be noted on the Bill of Lading at delivery.

6. Insurance

All carriers in our network maintain active cargo and liability insurance as required by federal regulation. Coverage details are available upon request prior to dispatch.

7. Delivery Windows

Pickup and delivery dates are estimates and not guaranteed. Weather, traffic, mechanical issues, and federal hours-of-service rules may affect transit times. We will keep you updated on any material delays.

8. Limitation of Liability

Approved Transport Group, LLC operates solely as a licensed property broker and does not take possession, custody, or control of any vehicle at any time. Physical transport is performed exclusively by independent FMCSA-authorized motor carriers.

Cargo Liability: Cargo liability for loss or damage rests with the assigned motor carrier under the terms of their Bill of Lading and applicable federal law. Customers must inspect their vehicle at delivery and note any damage on the Bill of Lading before signing. Failure to document damage at delivery significantly limits available recourse against the carrier.

Broker Liability: Approved Transport Group, LLC exercises reasonable care in the selection of carriers, including verification of operating authority, insurance, and safety performance data prior to dispatch. To the extent permitted by applicable law, our liability as broker is limited to the broker fee paid for the shipment in question. We do not assume the cargo liability of the motor carrier.

Carrier Selection Standard: We apply a documented carrier vetting standard prior to every dispatch. Nothing in these Terms limits any rights you may have under applicable federal or state law.

9. Governing Law

These Terms are governed by the laws of the State of Maryland and applicable federal transportation regulations.

10. Contact

Questions about these Terms? Email info@theautopug.com.